Privacy Policy

Sustainable Energy Commitment Pty Ltd (ACN 661 911 459), us or we, is a national organisation servicing clients around Australia. We are committed to managing personal and business information in accordance with relevant local privacy and data protection laws which apply to us, such as the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws.

This document tells you how we generally manage your personal and business information and is referred to as our Privacy Policy. In this Privacy Policy, “we“, “us“, and “our” refers to Sustainable Energy Commitment Pty Ltd (SEC) and “you” refers to any individual we collect personal and business information about.

This Privacy Policy applies to all personal and business information collected by us, or submitted to us, whether offline or online, including information collected or submitted through our website https://sustainableenergy247.com, through our official social media pages, and through HTML-formatted email messages that we send to you.

ABOUT SUSTAINABLE ENERGY COMMITMENT

Sustainable Energy Commitment Pty Ltd (SEC) offers a range of energy management solutions and a certified sustainable energy commitment plan supported by a technology service to monitor, record, and report energy usage, and maintain progress of the sustainable energy plan across the agreed time frame. Our software, headlined by SE247, is developed with Environmental, Social and Governance (ESG) standards. We aim to continually develop novel approaches and realistic performance measurements that enhance decision-making, create market opportunities that benefit all stakeholders, and enable users to become smarter, more energy efficient, and profitable.

OTHER TERMS WHICH APPLY

Other terms may also apply to you and the information we hold about you. For example, if you are employed with us, you may have specific privacy terms in your employment contract.

Sometimes we also provide a privacy collection statement at the time we collect personal and business information from you. This may include additional terms.

WHAT INFORMATION DOES SUSTAINABLE ENERGY COMMITMENT PTY LTD COLLECT ABOUT YOU?

Customers and prospective customers and other business partners
Our customers include: consultants; solution and service providers; financial institutions; energy plant manufacturers; energy regulators; energy traders; system operators; commercial and industry firms; utility providers; policy makers; research bodies; and government agencies and ministries for energy.

We generally deal directly with our customers. When your organisation enquires about our products or services or becomes a customer of SEC, or we otherwise do business with you, a record may be made which can include your personal and business information. The type of information we collect will vary depending on the context, but may include:

Personal contact details such as your name, title, email address, postal address and business contact details (such as LinkedIn profile)
Geolocation information based on your interactions with us online
Information about your employer or organisation
Professional details (e.g. job title)
Energy usage data such as electricity bills
Details of renewable assets (location, type, age, procurement details)
Other information you provide as part of your interaction with SEC

We may occasionally collect “sensitive information” as defined under privacy laws, but only where relevant and lawful.

PROSPECTIVE EMPLOYEES/APPLICANTS

We collect information such as your name, date of birth, contact details, qualifications, work history, references, licences and permits when recruiting. This may be obtained directly from you or from recruitment agencies, referees or professional platforms like LinkedIn.

WHAT HAPPENS IF YOU DON’T PROVIDE YOUR PERSONAL AND/OR BUSINESS INFORMATION?

You may decline to provide information, but this may limit our ability to deliver services or conduct business effectively.

VISITORS TO OUR WEBSITES

We use Google Analytics and session cookies to understand and improve website usage. Data collected is anonymous. Our websites may contain links to third-party sites; SEC is not responsible for their privacy practices.

CAN YOU DEAL WITH SEC ANONYMOUSLY?

Where lawful and practical, you may interact anonymously (e.g., general enquiries). Ongoing services usually require identification.

HOW DOES SEC HOLD INFORMATION?

Information is stored in secure electronic databases (and occasionally archived paper records). We employ firewalls, multi-factor authentication, and physical security to protect data.

HOW LONG WILL YOUR INFORMATION BE KEPT?

Information is retained only as long as necessary for the purposes set out in this Privacy Policy or as required by law. Data is destroyed or de-identified when no longer needed.

DOES SEC USE OR DISCLOSE INFORMATION FOR DIRECT MARKETING?

We may use your information for legitimate promotional purposes or to send updates about services and events. You can opt out at any time using the unsubscribe link or by contacting us directly.

HOW DOES SEC USE AND DISCLOSE PERSONAL AND/OR BUSINESS INFORMATION?

Call recordings
Sustainable Energy Commitment (SEC) Pty Ltd may record telephone and online calls with customers, prospective customers and business partners for quality assurance, training and record-keeping purposes. Recordings may include personal and business information and are stored securely in accordance with this Privacy Policy. By submitting your details through our website, forms or other communication channels, and by continuing to engage with us, you acknowledge and consent to such recordings. If you do not wish for a call to be recorded, please advise us before or during the call and we will ensure your preference is respected.

For customers and other business partners
We may use or disclose your information to provide our services, manage relationships, or deliver requested products and support.

Disclosure to contractors and service providers
Information may be disclosed to trusted third parties for services such as data processing, IT support, printing, logistics, and customer satisfaction surveys. Related companies in Australia may also access information where appropriate.

Administration and management purposes
We may use or disclose information for billing, quality improvement, training, risk management, responding to complaints, or obtaining professional advice.

Business sale or corporate transaction
Information may be transferred to another entity as part of a sale or restructure.

Other uses and disclosures
We may use and disclose your information for other purposes described at the time of collection or as permitted by law.

HOW CAN YOU ACCESS OR CORRECT YOUR INFORMATION?

You can request access or correction by contacting our Privacy Officer. We will respond promptly and, if a request is refused, explain why.

WHAT SHOULD YOU DO IF YOU HAVE A COMPLAINT?

Contact our Privacy Officer with any concerns. We aim to acknowledge and resolve complaints within 30 days. If unresolved, you can escalate to the Office of the Australian Information Commissioner (1300 363 992, www.oaic.gov.au).

HOW CHANGES ARE MADE TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically and post the latest version on our website.

CONTACT DETAILS

Sustainable Energy Commitment (SEC) Pty Ltd Privacy Officer
32 Unley Road, Unley SA 5061
info@sustainableenergy247.com
1300 884 281

This Privacy Policy was last updated on 5 November 2025.